Novus Outdoor Living (“Novus,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through our website, services, AI-powered tools, and communications (including SMS/text messaging).
By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
A. Personal Information
Name, phone number, email address
Home address and project location
Property details related to outdoor living projects
Payment and billing information (processed securely via third-party providers)
B. Communication Data
Phone call recordings (including AI-assisted receptionist interactions)
SMS/text message communications
Email correspondence
Chat or website form submissions
C. Technical Data
IP address
Browser type and device information
Website usage data (via cookies, analytics tools)
3. How We Use Your Information
We use your information to:
Provide estimates, services, and project support
Communicate via phone, SMS, email, and AI-powered systems
Improve customer experience and service quality
Automate scheduling, follow-ups, and support
Send updates, reminders, and marketing (where permitted)
Comply with legal obligations
4. AI Receptionist & Automation
Novus Outdoor Living may use AI-powered systems, including an AI receptionist, to assist with:
Answering calls and responding to inquiries
Scheduling appointments
Sending follow-up messages via SMS or email
Routing requests to team members
Important Notes:
AI interactions may be recorded and stored
AI systems may analyze conversations to improve service quality
You may request to speak with a human representative at any time
5. SMS/Text Messaging Policy (TCPA Compliance)
By providing your mobile phone number through our website, submitting a contact form, requesting a quote, or otherwise expressly consenting to receive text messages, you agree to receive SMS communications from Novus Outdoor, including:
Appointment confirmations and reminders
Project updates
Customer service communications
Promotional or marketing messages (where you have separately opted in)
Message Details:
Message frequency may vary based on your interactions with us.
Message and data rates may apply.
Opt-Out:
You may opt out of receiving SMS messages at any time by:
Replying STOP to any message.
Contacting us directly.
Reply HELP to any message or contact us at support@novusoutdoor.com for assistance.
No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes. Information may be shared with subcontractors that provide support services, such as customer service or SMS delivery, solely to facilitate the services we provide. We comply with the Telephone Consumer Protection Act (TCPA) and do not send text messages without the recipient’s prior consent.
6. Sharing of Information
We do not sell your personal data.
We may share your information with:
Service providers (CRM, scheduling, SMS platforms, payment processors)
Contractors or partners involved in your project
Legal or regulatory authorities when required
All third parties are required to maintain appropriate data protection standards.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Improve website performance
Understand user behavior
Support marketing and retargeting efforts
You can adjust cookie preferences through your browser settings.
8. Data Security
We implement industry-standard security measures, including:
Encrypted data transmission
Secure storage systems
Access controls and authentication
However, no system is 100% secure, and we cannot guarantee absolute security.
9. Your Rights (2026 Standard)
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request correction or deletion
Opt out of marketing communications
Limit or restrict certain data uses
To make a request, contact us at:
10. Data Retention
We retain your information only as long as necessary to:
Provide services
Maintain records
Comply with legal obligations
11. Third-Party Services
Our services may integrate with third-party platforms (e.g., CRM systems, AI tools, SMS providers). These providers have their own privacy policies, and we encourage you to review them.
12. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from children.
13. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted with an updated effective date.
14. Contact Information
If you have questions about this Privacy Policy or your data, please contact:
Novus Outdoor Living
1122 Druid Rd Suite 2
Clearwater Fl 33756